The nightmare continues at Equifax as a new security breach takes place

Posted on November 2, 2017

The massive cybersecurity incident that affected more than 145 million consumers at Equifax keeps taking its toll on the company’s reputation, as recent news unveiled a new breach has taken place in their customer help website.


The irony of such incident is unparalleled, as customers visit the site to actually look for solutions to problems such as: the most recent breach!


An independent security analyst named Randy Abrams was the person who first reported the strange pop-up that apparently conveyed users to install a fraudulent Adobe Flash update. His first thought “You’ve got to be kidding me”. A well-based thought indeed.


After reporting the matter by recording a video and uploading it to YouTube, Equifax decided to take down the site and quickly released a statement saying “We are aware of the situation identified on the website in the credit report assistance link”, to which they added “Our IT and Security teams are looking into this matter, and out of an abundance of caution have temporarily taken this page offline”.


It seems that hackers are having fun messing with the company’s cybersecurity and far from being effective, the company’s reactions appear to be insufficient to guarantee the safety of its large customer base.


Ars Technica, a technology-related e-magazine was the first to report the incident, and identified through Symantec anti-virus software that the malware acting to infect visitors was named “Adware.Eorezo”. This malware attempted to download a file called “MediaDownloaderIron.exe” that, according to the site, was only detected as a threat by a handful of commercial anti-virus software.


It is surprising for many how a highly-reputed website that handles such crucial information as SSNs and physical customer addresses can be infected by this spam-site like threat, but one thing is clear, the situation is starting to look like a well-coordinated campaign to discredit Equifax.


As Congress, the U.S. Department of Justice, and the Federal Trade commissions are still investigating the massive incident, many are probably wondering how long this will go on and how affected will everyone be when the tide retreats.


You can check if you have been affected by the breach at this website the company has provided for customers. A piece of advice: Don’t download anything suspicious.


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